Last updated: 31 March 2020
We are reviewing our processes on an ongoing basis; this page will be kept up-to-date with the latest information.
Throughout this time, it is our strongest wish to keep everyone on the Park as safe as possible.
The coronavirus does not show symptoms for up to 14 days; thus, we will not be instantly aware if an infection has entered the Park. As such, our processes are designed to minimise any direct contact between people on the Park.
We would encourage you to sign up for email updates (at the bottom of this page), allowing us to focus on delivering paper copies to those on the Park who do not have internet access.
During Office hours
- Call the Office (0131 440 0697) - Mon, Tue, Thu, Fri ,between 09.30 to 12.00 and 13.00 to 17.30 and part-time on Wednesdays.
- If we are not able to answer, please leave a message on the answerphone giving your contact details. We will get back to you as soon as we can
Outside Office hours
- Call our Emergency contact mobile (07477 727 271), which is carried by one of our staff members, who is resident on the Park. This is intended for specific emergencies from 07.00 to 22.00.
- Email emergency address [email protected]
- This automatically sends your message to several members of staff and us, so that we can respond as quickly as possible with the most appropriate action to deal with the situation.
- Please do NOT use any other email address in case of urgent matters relating to the Park services.
Electricity supply: meter top-ups
We have put a process in place to monitor your electricity meters and top them up when necessary. This removes multiple points of contact that could result in transmission of coronavirus.
Given the increased power usage for many, we are monitoring meters every 2 days. As a result, we have set the minimum limit for top-up from £10 to now be £50 (so that if balance is £49.95 it will become £59.95 after our top-up).
All meters were re-read on Monday 30 March, with top-ups completed to this limit and recorded.
Essential maintenance activities
We have made plans to ensure that essential work on the Park can be done, including supply of electricity, water and sewerage. We will ensure that continued gritting is done when conditions need.
We wish to try to minimise risk of sewer blockages by again asking residents to refrain from disposing of wipes, paper tissues and kitchen roll down the toilet; these can block the drainage system and are difficult to remove, so that we have to call out specialist help to clear the drains, which may be less readily available at this time.
The park office is closed for in-person visits, but is staffed during normal working hours. You can call 0131 440 0697 if you have any questions or concerns.
Pitch fees should now be paid either by cheque or bank transfer.
Walking dogs on the Park
We suggest that dog walkers make use of the large spacious field with access through gates next to pitch 146 and so minimise crowding on the usual dog walking area.